OTG and Starbucks today announced a new partnership to introduce a re-imagined customer experience, with a focus on new experiential concepts and innovative technology to better serve travelers at airports across the country.
OTG is known for its best-in-class approach to dining and retail
in airports including Newark, LaGuardia, JFK, Philadelphia International
Airport and George Bush Intercontinental Airport. Starbucks is the global
leader in airport food and beverage.
They are known for high quality craft coffee beverages and their signature
OTG and Starbucks will introduce a variety of traditional and
experiential locations, while exploring new technology to better serve
customers anywhere in the terminal. Locations will be thoughtfully placed and
move throughout the airport depending on time of day, providing travelers a Starbucks
experience at their gate upon departure or arrival.
With a shared emphasis on providing a quality customer experience,
this new partnership with OTG looks to usher in a new dynamic approach to how
travelers get their Starbucks in the airport environment.
“OTG is thrilled to be forging this new and exciting partnership
with Starbucks. Our mission is simple: deliver our guests what they want in the
most efficient, frictionless way possible,” said Rick Blatstein, OTG CEO.
“This collaboration will allow us to introduce a fully re-imagined Starbucks
customer experience, ensuring guests access to their preferred cup anywhere in
“We know customers
demand retailers innovate and work to meet their needs. Our partnership with
OTG will allow us to expand our footprint and reach more customers across U.S.
airports. We will also bring new innovations to the market and elevate the
overall Starbucks Experience for partners and customers. This includes new
store concepts and digital capabilities that meet our customers where they are
in their particular travel journey.” Henry
Klein, Starbucks senior national account executive – Travel
OTG is a restaurateur that operates more than 350 restaurants and
retail concepts in 10 airports across North America. Since 1996, OTG has been creating
airport experiences that create a true sense of place, and help travelers enjoy